BCC became the leader through our commitment to service and technical expertise. Our team understands completely how to ensure systems remain reliable because we have all witnessed why things fail. We design our systems from that perspective. Passing this knowledge and commitment to my team helps ensure the systems we deploy are properly designed to provide maximum operational longevity. To date we have deployed 15 digital trunking systems plus many more digital conventional systems. We feel our approach to our solutions differ from many of our competitors because we take the time to understand the operational needs of our customers and supply the solution from that perspective.
Our systems are then configured for how the radios are used by our customers.
BCC’s focus on service was the reason Motorola Canada chose us as the first ever recipient of the Pinnacle of Customer Excellence Award. Presented by Motorola Canada, this award is given to the dealer who commits the greatest time, effort and resources in pursuit of outstanding customer satisfaction, loyalty and retention.
BC Communications technical team have over 80 years combined RF, mechanical, electronic experience. They are all used to working long hours and under pressure, sometimes with little information available. In addition to our in house team, we have access to more technical resources as needed. All technicians cross train on various projects to ensure all are capable of responding to calls on their 24×7 duty phone responsibilities.
Our Service Manager has more than 25 years of experience with design, deployment, service and optimization of radio communications and has been a valuable member of our team for 12 years. Norman manages 5 certified senior technicians plus administrative staff who possess biometric government security for working “air side” at the airport and “port side” at terminals unsupervised. Norman ensures we have top of the line test equipment, late model reliable fleet vehicles, ongoing training and a safe working environment for our staff. Norman has deployed many complex Motorola MOTOTRBO systems and thus will be the chief software architect on this project. We have deployed 15 digital trunk systems and Norman was the lead on most. A lot of the work to set up and deploy your system will be straight forward as we have other systems to use as templates for yours.